All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For simple flat rate shipping: We offer $14.99 flat rate shipping to Canada and 29.99$ to USA.
For free shipping: Free shipping is only available to addresses in Quebec and can be obtained after the 100$ threshold.
|Shipping option||Estimated delivery time||Price|
|Quebec||1 to 3 business days||$Free over 100$|
|Canada||1 to 5 business days||$14.99|
|USA||3 to 14 business days||$29.99|
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Refunds, returns, and exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org.